Transforming customer experience through digital transformation

Friday 18th Jan 2019 @ 08:30 - 13:30

Lloyds Banking Group, 125 London Wall, London, EC2Y 5AS

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What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Barclays, Unilever, Intel, Lloyds Banking Group, Pfizer, Dell Technologies, GSK and Baker McKenzie. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

Companies like Amazon and Apple deliver a simple, immediate and individualised customer experience. How could you do the same?

Attend this session to

  • Hear how to create a frictionless customer experience across digital touch points 
  • Hear how to improve customer experience with chatbots and AI-powered virtual assistants
  • Discuss how to leverage analytics to improve customer experience
  • Hear how to design customer-led experiences 
  • Explore how to increase loyalty through personalisation 

Agenda | Attendee List

Speakers and round table leaders

Alberta Soranzo

Alberta Soranzo

End-to-End Service Design & Systems Thinking Director

Lloyds Banking Group

Nina Jones

Nina Jones

Former Director of Customer Experience

Microsoft and Jaguar Land Rover

Matt Hooper

Matt Hooper


imi mobile

Alex Henry

Alex Henry

Head of Customer Engagement and Transformation, EMEA