Companies like Amazon and Apple deliver a simple, immediate and individualised customer experience. How could you do the same?

Attend this session to

  • Hear how to create a frictionless customer experience across digital touch points 
  • Hear how to improve CX with chatbots and AI-powered virtual assistants
  • Discuss how to leverage analytics to improve CX
  • Hear how to design customer-led experiences 
  • Explore how to increase loyalty through personalisation 


Mia Walczak
Mark Johnston

Mark Johnston

Marketing Director

Lloyds Banking Group
125 London Wall,



We offer a limited number of guest passes for each session exclusively for senior professionals looking to join our membership community. 

Please complete your details to come and experience what we offer.

Event Audience

This session is relevant for everyone working in the digital space. We regularly welcome attendees from director to exec level in the following roles: Digital / Marketing / Communications / Social Media  / Data / Insights / Innovation & Transformation / Analysts / Academics and Legal Professionals.