Build a 5-star customer experience with AI

Thursday 25th July

Baker McKenzie, London

By 2025 an estimated 95% of customer interactions will be supported by AI. Attend this session to learn more about how AI can boost your customer experience.

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What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Barclays, Unilever, Shell, Lloyds Banking Group, Pfizer, GSK and PwC. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

By 2025 an estimated 95% of customer interactions will be supported by AI. Attend this session to learn more about how AI can boost your customer experience.

  • Hear case studies on how to use AI to drive a hyper-personalised customer experience
  • Learn about the future of virtual assistants and the latest developments in natural language interaction

  • Join in the debate around the role and ethics of using chatbots, virtual assistants and AI-powered decision-making technology
  • Learn more about the data privacy and compliance issues of using AI technologies

Speakers and round table leaders

Katie King

Katie King

Keynote Speaker AI and Author

Zoodikers

Darren Ford

Darren Ford

VP Global Customer Services

Artificial Solutions

Sue McLean

Sue McLean

Partner

Baker McKenzie

Chiro Chakraborty

Chiro Chakraborty

Head of Digital Customer Experience / Digital Product Management

Barclays

Neil Streete

Neil Streete

Head of Product Delivery

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