Webinar: Transform your customer experience

Friday 29th Nov 2019 @ 10:00 - 11:00

Zoom Webinar,

Join this webinar to source fresh thinking around how you can transform your customer experience to drive your digital transformation strategy.

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What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Barclays, Unilever, Intel, Lloyds Banking Group, Pfizer, Dell Technologies, GSK and Baker McKenzie. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

Join this webinar to source fresh thinking around how you can transform your customer experience to drive your digital transformation strategy.

Hear from Vinay Parmar, Head of Customer Experience at National Express who will be sharing insights on:

• The digital transformation journey at National Express
• Understanding the voice of the customer
• Creating a culture of customer centricity and innovation
• Demonstrating the business value of improving CX

This webinar will feature a 20 minute presentation followed by Q&A and a facilitated discussion where you can share your challenges and source solutions from other members.