Transform your customer experience journeys

Friday 24th Jan 2020 @ 9:00 - 14:00

Rise, created by Barclays, 41 Luke Street Shoreditch London EC2A 4DP

Using advanced analytics and leading technologies to deliver customer excellence.

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What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Unilever, Intel, Lloyds Banking Group, Pfizer, Dell Technologies, BT, GSK and Baker McKenzie. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

What happened at the event

Read the full report here

In January 2020, members of the Digital Leadership Forum met at Barclays Rise in London to discuss Transforming Customer Experience Journeys.

Representatives from leading organisations including PwC, American Express, BT, Clifford Chance, LV=, EDF Energy, Coutts, Royal London, BDO, and many more discussed how customer journey mapping can increase brand advocacy, loyalty, conversion and revenue.

Key themes explored were employee experience as a success measure, AI and data strategy, CX transformation in finance, and branding and CX

Watch the presentations below

Speakers and round table leaders

Mark Hill

Director, Customer & Commercial Excellence


Grant Millar

Head of Digital

First Rate Exchange Services

Steven Habbi

Head of Global Brand Design and Management


Kristian Keep Decibel

Kristian Keep

VP Engineering


Felicia Meyerowitz Singh

CEO & Co-Founder

Akoni Hub

Emma Smith



Khal Harris Tealium

Khal Harris

Digital Strategist EMEA