Transform your customer experience journeys

Friday 24th Jan 2020 @ 9:00 - 14:00

Rise, created by Barclays, 41 Luke Street Shoreditch London EC2A 4DP

Using advanced analytics and leading technologies to deliver customer excellence.

Register Request a guest pass

What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Unilever, Intel, Lloyds Banking Group, Pfizer, Dell Technologies, BT, GSK and Baker McKenzie. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

Customer experience is no longer just about touchpoints. It’s about how a customer interacts with a brand at all points along the customer journey.

Join us at this session to 

  • Hear case studies on customer journey mapping to increase brand advocacy, loyalty, conversion and revenue
  • Explore the advantages of using AI-driven data insights to understand your customer needs
  • Learn how to unify your data sources to deliver deeper insights across your customer journeys
  • Discuss how to turn behavioural data on your website into actionable insights


Speakers and round table leaders

Mark Hill

Director, Customer & Commercial Excellence


Grant Millar

Head of Digital

First Rate Exchange Services

Steven Habbi

Head of Global Brand Design and Management


Kristian Keep Decibel

Kristian Keep

VP Engineering


Felicia Meyerowitz Singh

CEO & Co-Founder

Akoni Hub

Emma Smith



Khal Harris Tealium

Khal Harris

Digital Strategist EMEA