Transform your customer experience journeys

Friday 24th Jan 2020 @ 09:00 - 14:00

Barclays Rise, 41 Luke Street Shoreditch London EC2A 4DP

Using advanced analytics and leading technologies to deliver customer excellence.

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What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Barclays, Unilever, Intel, Lloyds Banking Group, Pfizer, Dell Technologies, GSK and Baker McKenzie. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

Customer experience is no longer just about touchpoints. It's about how a customer interacts with a brand at all points along the customer journey. 

Join us at this session to 

  • Hear case studies on customer journey mapping to increase brand advocacy, loyalty, conversion and revenue
  • Explore the advantages of using AI-driven data insights to understand your customer needs
  • Learn how to unify your data sources to deliver deeper insights across your customer journeys
  • Discuss how to turn behavioural data on your website into actionable insights

Speakers and round table leaders

Grant Millar

Grant Millar

Head of Digital

First Rate Exchange Services

Kristian Keep

Kristian Keep

VP Engineering

Decibel

Khal Harris

Khal Harris

Digital Strategist, EMEA

Tealium