Transform your customer experience journeys

Thursday 23rd Jan 2020 @ 09:00 - 14:00

Venue to be announced,

Registration will open once we have confirmed a host for this session. If your organisation is interested in hosting then please get in touch.

Register Join as a guest

What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Barclays, Unilever, Shell, Lloyds Banking Group, Pfizer, GSK and Baker McKenzie. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

Customer experience is no longer just about touchpoints. It's about how a customer interacts with a brand at all points along the customer journey. 

Join us at this session to 

  • Hear case studies on customer journey mapping to increase brand advocacy, loyalty, conversion and revenue
  • Explore the advantages of using AI-driven data insights to understand your customer needs
  • Learn how to unify your data sources to deliver deeper insights across your customer journeys
  • Discuss how to turn behavioural data on your website into actionable insights


Registration will open once we have confirmed a host for this session. If your organisation is interested in hosting then please get in touch.

Speakers and round table leaders

Grant Millar

Grant Millar

Head of Digital

First Rate Exchange Services