Reinventing Customer Engagement

Thursday 18th Mar 2021 @ 10:00 - 12:00

Zoom Meeting

The Digital Marketing Leadership Academy aims to help you innovate, learn and grow in the age of AI by providing leading edge digital strategy insights which will help drive business growth.

Member Registration Request Guest Pass

What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Unilever, Intel, Lloyds Banking Group, BT, Pfizer, Dell Technologies, Sky and AstraZeneca. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.


About the event

Customer behaviours and expectations are changing rapidly. During this session, you will gain insights into how to create the best customer experiences throughout their entire lifecycle.

Join this session to learn:

  • How to elevate customer journeys across mobile and web channels (including apps)
  • How to better capture and manage customer interaction data
  • A better understanding of the context, behaviour, needs and preferences of your customers
  • Insights into how you can apply machine learning to personal product recommendations