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Reimagining Digital Customer Experiences

Thursday 21st Oct 2021 @ 10:00 - 11:30

Zoom Meeting

Learn how to improve the content and quality of your customers’ digital interactions with your business.

Member Registration Request Guest Pass

What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from world leading brands. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

Higher volumes of customer touchpoints and advances in technology mean that CX has become an increasingly complex area for some organisations. This event aims to bring you the latest insights and support for your digital customer experience programmes. We’ll explore a range of key areas such as omnichannel improvements and standardisation, customer data and personalisation, as well as the evolution of chatbots to conversational AI.

Join this session to learn:

  • The latest trends defining customer experience in 2021
  • How to drive customer insights with X and O-data for an improved customer journey at every stage
  • Which features to look for and prioritise in a digital experience platform