How to transform your customer experience

Monday 23rd Sep 2019 @ 09:00 - 14:00

HSBC, London, 8 Canada Square, Canary Wharf, E14 5HQ

Your customers are more demanding than ever. With customer interactions being compared to the customer service of Amazon and Apple, how can you keep up?

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What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Barclays, Unilever, Shell, Lloyds Banking Group, Pfizer, GSK and Baker McKenzie. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

Your customers are more demanding than ever. With customer interactions being compared to the customer service of Amazon and Apple, how can you keep up?

Attend this session to:

  • Hear case studies from our members on their customer experience strategy
  • Learn how to improve your customer experience management across digital touch points 
  • Explore how to improve customer experience by leveraging analytics
  • Discuss if design-led thinking is the answer to creating the perfect customer experience
  • Hear how AI and automation can boost your customer experience 

Agenda

Speakers and round table leaders

Vinay Parmar

Vinay Parmar

UK Customer and Digital Experience Director

National Express

Eoin Kenneally

Eoin Kenneally

Head of CX – Digital Transformation and Insight

Hermes

Shelagh Martin

Shelagh Martin

Global Head of Customer Strategy

HSBC

Donata Peksa

Donata Peksa

Senior Customer Strategy Manager

HSBC

Parry Malm

Parry Malm

CEO

Phrasee