The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Barclays, Unilever, Shell, Lloyds Banking Group, Pfizer, GSK and Baker McKenzie. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.
Your customers are more demanding than ever. With customer interactions being compared to the customer service of Amazon and Apple, how can you keep up?
Attend this session to:
Vinay Parmar
UK Customer and Digital Experience Director
National Express
Eoin Kenneally
Head of CX – Digital Transformation and Insight
Hermes
Shelagh Martin
Global Head of Customer Strategy
HSBC
Donata Peksa
Senior Customer Strategy Manager
HSBC
Parry Malm
CEO
Phrasee
