How to transform your customer experience

Monday 23rd September

HSBC, London

Your customers are more demanding than ever. With customer interactions being compared to the customer service of Amazon and Apple, how can you keep up?

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What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Barclays, Unilever, Shell, Lloyds Banking Group, Pfizer, GSK and PwC. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

Your customers are more demanding than ever. With customer interactions being compared to the customer service of Amazon and Apple, how can you keep up?

Attend this session to:

  • Hear case studies from our members on their customer experience strategy
  • Learn how to improve your customer experience management across digital touch points 
  • Explore how to improve customer experience by leveraging analytics
  • Discuss if design-led thinking is the answer to creating the perfect customer experience
  • Hear how AI and automation can boost your customer experience 


Speakers and round table leaders

Vinay Parmar

Vinay Parmar

UK Customer and Digital Experience Director

National Express

Eoin Kenneally

Eoin Kenneally

Head of CX – Digital Transformation and Insight

Hermes

Donata Peksa

Donata Peksa

Senior Customer Strategy Manager

HSBC

Victoria Peppiatt

Victoria Peppiatt

Co-Founder and Chief Operating Officer

Phrasee

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