Is your customer care fit for the digital age?

Thursday 19th July

Gowling WLG HQ

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What is a DLF event

The Digital Leadership Forum is a membership community of innovative digital leaders from leading brands including Barclays, Unilever, Shell, Lloyds Banking Group, Pfizer, GSK and PwC. Each month we host interactive knowledge-sharing sessions for our members where you can share experiences and gain fresh insights to drive your digital transformation strategies.

About the event

We have a packed schedule for you this month with a morning session on customer care, an afternoon session on women in digital and a drinks reception on the stunning terrace at Gowling to finish off the afternoon.

Attend to:

  • Hear how to develop customer-centric strategies to increase your customer engagement
  • Find out how to make the business case for more investment in customer experience
  • Learn how AI is transforming customer service from AI innovators
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  • Discuss and debate how companies can accelerate the progress of women in digital and the role that senior leader’s both male and female can play

Agenda | Attendee List | Questionnaire

Engage in valuable conversations with other members at our interactive knowledge-sharing events. 

Digital Transformation, Social Media Strategy, Digital Innovation, Digital Enterprise, Digital Leadership, Business Transformation, Going Digital, Digital Leaders, Social Media Conference and Digital Workplace.

Speakers and round table leaders

Sandro Scharsach

Sandro Scharsach

Customer Success Director

Oracle

Martijn Moerbeek

Martijn Moerbeek

Group Digital Strategy & Innovation Director

Legal and General

Hannah Ratcliffe

Hannah Ratcliffe

Social Media Marketing Consultant

NFU Mutual

Margarete McGrath

Margarete McGrath

Chief Digital Officer

Dell (Women in digital)

Shan Beerstecher

Shan Beerstecher

Digital Transformation Manager

Skipton Building Society (Women in digital)

Tim Porter

Tim Porter

CEO and Founder

Gluru (AI panel)

​Ed Smith

​Ed Smith

Chief Product Officer

Humley (AI panel)

Dmitry Isupov

Dmitry Isupov

Founder

Chattermill (AI panel)

Danica Damljanovic

Danica Damljanovic

CEO & Co-Founder

Sentient Machines (AI panel)

Ben Tresham

Ben Tresham

Director

Hello Customer (AI panel)

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