Transforming your organisation with design thinking – Session Report

In April 2020, members of the Digital Leadership Forum met over Zoom to discuss Transforming your organisation with design thinking.

Representatives from leading organisations including Dell Technologies, Lloyds Banking Group, GSK, BT, AXA PPP Healthcare, EDF Energy, LV=, G4S, Octopus Investments, BDO, Chaucer Group, Highways England and more gained insights on how to apply design-thinking to products, services and customer experience.

Key themes explored were how to better address the evolving needs of your customers by designing compelling products to differentiate your services and your company. Attendees also gained insights into how design thinking can be applied to systematically rework customer journeys.

Attendeees heard from Nawid Obaydi, Management Consultant at Chaucer Group who began the session by discussing the human-centered and collaborative approach to innovation through design led thinking, touching on the needs of people, the possibilities of technology, and the requirements for business success.

Next, we heard from Sandra Vickery, Senior UX/UI Design Manager at BT who touched on the 5 Why’s of problem solving when it comes to designing products and services, designing the right products for the right reasons, and finding the sweet spot between feasibility, viability and desirability.

The final presentation was brought to us by Lucia Abugattas, Employee Experience & Change Management Consultant, Formerly of ASOS who discussed the importance of employees within design thinking strategies.

Watch the presentations below:

The Future of Remote Working with The Financial Times – Session Report

In April 2020, members of the Digital Leadership Forum met over Zoom to discuss The Future of Remote Working with The Financial Times.

Representatives from leading organisations including Unilever, Dell Technologies, Lloyds Banking Group, GSK, Pfizer, BAE Systems, BT, LV=, Octopus Investments, BDO, BPP, Refinitiv, Chaucer Group, SGS and many more gained insights into the challenges and opportunities that remote working presents to UK businesses.

Andrew Hill, Associate Editor and Management Editor at the Financial Times began the session by discussing the practical challenges and technological capabilities employees are facing due to the enforced shift to remote working, such as sourcing equipment for employees to work from home.

He then discussed the effects of enforced home working alongside the importance of maintaining the mental health and motivation of teams, and how the use of technology can support employees in their work/life balance.

Other key themes explored, were recognising which elements of remote working could benefit businesses going forward, how the shift to digital working could accelerate the emergence of new business models for UK businesses and how to become a more productive remote worker.

Watch the presentation below:

Advanced Analytics – Session Report

In March 2020, members of the Digital Leadership Forum met over Zoom to discuss Advanced Analytics: Uncover new insights to boost performance.

Representatives from leading organisations including Unilever, Dell Technologies, Lloyds Banking Group, GSK, BAE Systems, BT, AXA PPP Healthcare, LV=, G4S, Octopus Investments, BDO, BPP, RSM UK, SGS, Chaucer Group, and many more heard how leading edge approaches to analytics and data sourcing can help improve the performance and accelerate growth of large organisations.

Key themes explored were advanced analytics and future skills, AI solutions within FinTech and RegTech spaces, and how data analytics platforms can support the growth and success of your organisation.

Attendees heard from BPP’s Market Intelligence Partner – David Palmer, and Head of Data Intelligence Viki Walker on preparing for the future of work and how advances in analytics are changing the future skills required for specific roles across leading industries.

We then heard from Zeeshan Anwar, Co-founder & Group CTO, Ai XPRT on AI for advanced analytics and how AI solutions can increase efficiency across top-tier banks, the big four accountancy companies and government.

The final presentation was brought to us by Babylon’s Executive Director – Partnerships & Alliances, Mike Head who discussed using data to deliver digital first healthcare.

Watch the presentations below: